Shipping & Return policy
MALLSON partners with major international shipping companies who work with local carriers - allowing us to ship directly to your door, and we proudly offer free worldwide shipping.
You will be charged when an order undergoes verification and approval before shipping and may take 2 to 3 days to process. To help fight credit card fraud, orders that contain incorrect billing information or require additional verification may be delayed and/or canceled.
Shipping Process
We require between 2-4 working days on average to fulfill your order and transport it to our carrier's sort facility. Some items may take longer especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues.
Once your order has begun processing through our shipping department we are unable to make any changes (including address changes). We will only ship to the address provided at check-out.
We only ship during business days and do not ship on Saturdays, Sundays or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.
For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners’ locations.
Tracking
All orders are processed with tracking numbers. You will receive an email with the tracking number when you order is dispatched to the carrier's sort facility.
For some shipping companies, it can take several days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Deliveries
Shipping time varies by country or region. Specific delivery dates are not provided nor guaranteed. These are our estimates for your reference:
| Location | *Estimated Shipping Time |
|---|---|
| United Arab Emirates | 5-10 Business days |
| Saudi Arabia | 7-15 Business days |
*Note: The days listed above are only estimates in business/working days and do not include our 2-3 day processing time.
While we will do all that we can to make sure you order is delivered on time, MALLSON cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. and these interruptions can cause delays beyond our original delivery estimates.
Lost/Stolen/Damaged Packages:
MALLSON is not responsible for lost, stolen or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.
Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests and we may not be able to honor your claim if it is not reported.
Wrong Address Disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.
Returns:
Our returns period is extended from the date you receive your order.
We aim to process all orders within 10 working days, however in some cases this may be extended to 15 working days, due to this busy time of year.
com if you have any questions. Contact us
Feedback
We would love to hear your feedback, questions, or any concerns. Please feel free to email us at Contact us to let us know how we are doing. We take your feedback very seriously and are always striving to improve.